Process
Rapid discovery and design iteration
I conducted a needs assessment survey on UserTesting.com to understand patient mental models about urgent versus routine health concerns. I unified learnings from research, existing pathways, and regulatory requirements into a cohesive workflow. The key insight: understanding where patients draw the line between emergency, urgent, and routine care.
Research and design documentation from development phase
Needs Assessment & User Research
A needs assessment survey revealed how patients categorize health concerns and what makes them feel confident using telehealth versus seeking in-person care.
Patient mental models from needs assessment
Design & Iteration
Mobile-first wireframes and prototypes aligned with patient needs and regulatory requirements for telehealth visits.
